TERMS AND CONDITIONS FOR CAR LEASING (“TERMS AND CONDITIONS”)

 

1. INTRODUCTION

1.1 WAHDAH is registered under Wahdah Technologies Sdn Bhd, a company founded and incorporated in Malaysia with its business address located at No. 9, Jalan MH 3, Taman Muzaffar Height, 75450 Ayer Keroh, Melaka (hereinafter referred to as “WAHDAH”).WAHDAH operates via an integrated online platform, offering comprehensive car leasing services to both domestic and international travelers. Our core business revolves around facilitating seamless transportation solutions for our customers, ensuring they enjoy their journey with the utmost convenience and comfort (“the Business”).

1.2 You (as “the User”), hereby agree to lease a vehicle from WAHDAH (“Lease Vehicle”), whereupon the details and specifics of the Lease Vehicle will be determined by your preferences, which you have expressed via WAHDAH's official website, located at http://www.wahdah.my (“the Website”). Wahdah agrees to provide the Lease Vehicle for lease to you, in accordance with the provisions outlined in these Terms and Conditions.

1.3 By utilizing this website and the services offered by WAHDAH, the User implicitly agrees to the provisions outlined in these Terms and Conditions. The User's engagement with the website signifies their understanding and acceptance of these stipulations.

1.4 The User acknowledges and accepts that WAHDAH holds the unequivocal authority to modify, revise, and/or amend any clauses of these Terms and Conditions. The updated Terms and Conditions will be made available on the Website. The User's continued use of the Website and WAHDAH's services, subsequent to any modifications, revisions, or amendments to these Terms and Conditions, will be deemed as the User's acceptance of such changes.

 

2. REQUIREMENTS 

2.1 WAHDAH and the User mutually agree that the Lease Vehicle shall only be driven exclusively by the User and/or any additional person(s) who have been duly registered by the User via the Website and granted authorization by WAHDAH, (hereinafter collectively referred to as “Drivers”). The User hereby undertakes and covenants with WAHDAH as follows:-

(a) that the Drivers of the Lease Vehicle must fall within the prescribed age. For standard vehicles, drivers shall be between the ages of twenty-three (23) and sixty-five (65) years. Meanwhile, for luxury vehicles, we require that drivers be aged within the range of twenty-five (25) to sixty-five (65) years;

 

  Vehicle Segment 

Age

A – B

 

twenty-three (23) years old to sixty-five (65) years old

C – D

E

F (Luxury Vehicles)

twenty-five (25) years old to sixty-five (65) years old

 

(b) that the Drivers hold a valid ‘Competent Driving License’ (“CDL”) for Malaysian citizens.

For international visitors planning a journey to Malaysia, it's important to understand the local driving regulations. As per Section 28 of the Road Transport Act (APJ) 1987, a driving license issued by any ASEAN member state is also considered valid in Malaysia provided it remains in force in the issuing ASEAN country. (For more information regarding this matter, kindly visit our FAQs at https://www.wahdah.my/help/topic/52/foreign-driving-license-recognition-in-malaysia)

This means that ASEAN nationals with ASEAN driver’s licenses can legally drive in Malaysia using their home country's driving license, as long as it remains valid. However, if the ASEAN license is in a language other than English or Malay, it must be accompanied by a certified translation, verified either by the embassy of the issuing country in Malaysia or by the authority that issued the license. Non-compliance with the translation requirement may lead to difficulties with Malaysian authorities while driving the Lease Vehicle on the road, of which WAHDAH shall not be held liable. This applies even if your ASEAN driver's licenses are valid and satisfy the aforementioned provision, permitting you to drive in Malaysia. 

In addition, ASEAN driver's licenses that fall under the above description are valid for use in Malaysia for up to ninety (90) days for tourists who are on tourist visas to Malaysia.

On the contrary, non-ASEAN foreign nationals will require an “International Driving Permit” (“IDP”) issued by their home country prior to their arrival in Malaysia. Please be aware that non-Malaysian citizens whose licenses do not fall under ASEAN category must be in possession of a valid International Driving Permit (IDP) to drive in Malaysia; 

(c) that the Drivers are not probationary license holders;

(d) that the Drivers shall not have suffered, nor are suffering, from any physical infirmities, including defective vision or hearing, which may impair their driving abilities;

(e) that the Drivers have maintained a clean driving record, free from any convictions of traffic-related offenses, for up to a minimum of five (5) years prior; or

(f) that the Drivers are required to meet the medical examination standards set by The Road Transport Department (JPJ) Malaysia and/or a certified medical practitioner to determine their fitness to drive. WAHDAH would only permit users aged 65 years and above to drive, provided they can demonstrate that they are frequent drivers on the road. Otherwise, supporting documents (to be disclosed at the discretion of WAHDAH) from a licensed medical practitioner are necessary to validate their physical fitness for driving. 

 

3. LEASE PERIOD

3.1 The User shall lease the Lease Vehicle for a period determined by the date and time as provided in the booking confirmation, which is generated via the Website. This duration is hereafter referred to as the “Lease Term”.

3.2 The User hereby agrees to return the Lease Vehicle to WAHDAH punctually, adhering to the agreed Lease Term's expiration. The Lease Vehicle shall be returned to a mutually agreed location, as designated in the booking confirmation, hereafter referred to as the “Return Location”.
 

4. MODIFICATION OF BOOKING CONFIRMATION

4.1 The User hereby acknowledges and consents that should they wish to request any of the following services from WAHDAH:

(a) extension of the Lease Term; or

(b) to register additional person(s) as registered driver(s) of the Lease Vehicle; or

(c) to change the pick-up and/or return date;

(d) or to change the pick-up location and/or Return Location;

Such request MUST be communicated to WAHDAH prior to the expiry of the Lease Term. These requests shall be subject to WAHDAH’S prior written approval. Failure to comply with these conditions may result in WAHDAH imposing penalty charges on the User, at the rate as per described below:

 

No.

Event

Additional Charges Rate

1

Fail and/or unable to return the Lease Vehicle before the expiry of the Lease Term.

Up to RM200.00 per hour based on the segment of the vehicle calculated from the next hour upon the time of expiry of the Lease Term until the time of return for the Lease Vehicle to WAHDAH. 

2

Change on the pick-up location and/or Return Location.

RM50.00

3

Odd-Hours Premium for international Customers opting to collect their Lease Vehicle upon arrival at the Airport outside of WAHDAH Operating Hours.

 

RM 100.00

 

5. CHARGES

5.1 Lease Charges

(a) The lease charges for the Lease Vehicle shall be based on the booking confirmation made by the User via the Website depending on the specification of the Lease Vehicle and the duration of the Lease Term (“Lease Charges”).

(b) The minimum Lease Charges for the Lease Vehicle shall be based on the rate for a minimum of twenty-four (24) hours of the Lease Term. Both parties hereby concur that any additional hours will be calculated upon booking at one-fifth of the daily rate per hour up to a maximum of five (5) hours after booking.

(c) The Lease Charges shall include but not be limited to the following:

(i) unlimited mileage for the usage of the Lease Vehicle during the Lease Term;

(ii) maintenance costs for the Lease Vehicle; and

(iii) passenger liability protection with insurance coverage of third-party property damage and third-party bodily injuries

(d) The User acknowledges and accepts that should they choose to return the Lease Vehicle ahead of the agreed upon Lease Term, WAHDAH is under no obligation to refund or adjust the Lease Charges prorated for the underutilized period within the Lease Term.

(e) Where a complimentary upgrade shall be extended to the User, any subsequent charges incurred due to an extension or delayed return will be prorated with the rates applicable to the upgraded fleet vehicle.

(f) The User must remit all payments to WAHDAH in Ringgit Malaysia. These transactions shall be made to the designated bank account of WAHDAH, in accordance with the provisions outlined in our Terms and Conditions.

(g) WAHDAH provides a premium service best suited for international Customers desiring to collect the Lease Vehicle outside of WAHDAH Operating Hours (7:00 AM to 11:00 PM). This premium service, known as the Odd Hours Pickup, will incur an additional charge (“Odd Hour Fees”) unto the Customers. The request for Odd Hours Pickup shall be duly communicated by Customers before their arrival at the Airport with our dedicated WAHDAH Operators and upon which the procedures, as well as the chargeable Odd Hour Fees, shall be clearly explained or informed about, all in all, to ensure a seamless booking experience for our valued Customers.

(h) Cross-District Charges (Sabah & Sarawak): At WAHDAH, we offer unlimited mileage for driving within the confines of Sabah and Sarawak districts. However, it's important to note that traversing across districts will incur additional charges. The road conditions in Sabah and Sarawak differ significantly from those in West Malaysia. The majority of these roads are non-asphalt and dirt roads, which can lead to higher car maintenance costs. Furthermore, WAHDAH assumes the risk of potential car breakdowns. The associated road assistance and towing fees in these rural areas can be quite steep. If you intend to travel across districts, we recommend purchasing an add-on at the time of booking. Kindly select the furthest district you plan to drive to from the add-on list during the booking process. Please note that cross-border charges will apply as per the details provided at: https://support.wahdah.my/article/is-there-any-mileage-cap-on-driving-in-sabah-and-sarawak

5.2 Deposit

(a) In addition to the Lease Charges, the User is required to pay a security deposit (“Deposit”) upon booking. The amount of this deposit will be determined by the specifications of the Lease Vehicle and the duration of the Lease Term. 

(b) Deposit shall be refunded by WAHDAH via our withdrawal features to the User’s “WaCash Account” after fifteen (15) days from the date when the Lease Vehicle is returned to WAHDAH.

5.3 Penalty Charges

*Penalty Charges to be incurred

Penalty Charges

Penalty Fee  (RM)

Late Return

Up to RM200.00 per hour

Unpleasant Odor/ Smoking

RM200.00 – RM300.00

Extra Cleaning Fee

RM100.00 – RM250.00

 

6. TERM OF PAYMENT

6.1 In order to secure the Lease Vehicle booking made via the Website, a valid payment method, such as a Mastercard or Visa for credit or debit card, or any other payment method that WAHDAH may deem acceptable (“Payment Instrument”) is required. 

6.2 The User hereby acknowledges that WAHDAH reserves the absolute and unequivocal right to cancel and/or terminate any booking made by the User should they fail or be unable to comply with the provisions of this Clause.
 

7. CANCELLATION AND REFUND POLICY

7.1 Any cancellation of booking that has been made by the User for Lease Vehicle via the Website can be made by the User by sending an email to WAHDAH or a telephone call to our hotline. Official contact details for WAHDAH are as follows:

Email : support@wahdah.my

Hotline : +6016 277 4594

Please note that all cancellation requests MUST be communicated directly to WAHDAH through the provided channels above as we are fully committed to ensuring a smooth and efficient transaction process for our users.

7.2 In the event the User decides to cancel any booking of the Lease Vehicle that was made via the Website, any Lease Charges which were previously paid by the User may be eligible for a refund, subject to the following conditions:

(a) Full refund

(i) In the event, the User has canceled the booking more than 24 hours before vehicle pick-up time.

(b) Partial refund

(i) For any booking cancellation that occurs within 24 hours before the vehicle pick-up time as stated in the booking confirmation, a penalty amounting to one (1) day’s worth of paid Lease Charges will be applied. This is calculated from the base price not taking into account any promo codes and referral discounts. Additionally, customers are responsible for a 5% processing fee for each cancellation of the total amount paid. However, any insurance purchased by the User in this instance shall not be subjected to a refund.

(c) No refund

(i) No refund of paid Lease Charges would be applicable in the event the User cancels the booking after vehicle pick-up time, or in the event of a "No Show".

(ii) No refund of paid Lease Charges would be applicable in the event the User decides to change (downgrade) the specification of the Lease Vehicle one day before the vehicle pick-up time.

(iii) No refund of paid Lease Charges would be applicable in the event the User fails to provide the registered Drivers to collect the Lease Vehicle as per the scheduled booking.

(iv) No refund of paid Lease Charges would be applicable in the event the User neglects to collect the Lease Vehicle without prior notice.

7.3 In the event the User chooses to claim for refund of any Lease Charges which was paid by the User, such claims may be refunded subject to the following conditions of the refund process;

(a) The User shall contact WAHDAH within the stipulated time stated in the refund policy above to document the issue and place a hold on any Lease Charges which was paid by the User. 

(b) The User shall include the invoice and/or other evidence of the issue as part of the claim.

(c) The User shall respond to requests for further additional information and cooperation from WAHDAH.

(d) The User shall have exhausted all reasonable efforts and/or remedies to remedy the leasing issue with the Drivers or person in charge prior to making a claim, including notifying WAHDAH of said issue.

(e) WAHDAH shall notify the User regarding transaction of refund via email. The amount of any Lease Charges paid by the User will be credited to the User’s WaCash account after the Lease Vehicle returns. For deposit, the User will be able to withdraw after 15 days from when the Lease Vehicle has been returned to WAHDAH.

 

8. RESPONSIBILITIES

8.1 The User hereby undertakes and covenants with WAHDAH as follows:

(a) that the User shall not use the Lease Vehicle:

(i) whilst under the influence of alcohol or drugs; 

(ii) for any purpose for which it is not expressly designed;

(iii) for commercial purposes or sublease to other third parties;

(iv) to propel or tow any vehicle or other object;

(v) to participate in any race, test, or contest;

(vi) in any manner whereby the Lease Vehicle will be loaded beyond its permitted capacity;

(vii) for any illegal and/or unlawful purposes; and

(viii) to carry any item(s) that will discharge any unpleasant odors including but not limited to pets, durians, and salted fish. Smoking in the Lease Vehicle is also strictly prohibited. The User shall be liable to reimburse the Company for all costs incurred in accordance with Clause 5.3 above to eliminate such odors and the loss of leasing days of the Lease Vehicle;

(b) that the User shall not do or attempt to do any acts which may infringe upon the interests of WAHDAH in the Lease Vehicle including but not limited to selling, rent, removing, replacing or disposing of the Lease Vehicle and/or any parts thereof;

(c) that the User shall not do or attempt to do any act which may affect the policy or policies of insurance on the Lease Vehicle;

(d) that the User shall not affect any mechanical or other modification to the Lease Vehicle, make any alterations or additions, or fit any towing equipment or other accessories or non-standard tires to the Lease Vehicle without the prior written consent of WAHDAH;

(e) that the User shall not remove or interfere with any identification marks or plates affixed to the Lease Vehicle, nor attempt nor permit the same;

(f) that the User shall not deface the paintwork or bodywork of the Lease Vehicle nor add or erect any painting, sign-writing, lettering, or advertising to or on the Lease Vehicle;

(g) that the User shall not take or allow the Lease Vehicle to be taken out of Malaysia without the prior written consent of WAHDAH, and in the event such written consent is being given, WAHDAH may impose such terms and conditions as it may deem fit;

(h) that the User shall not take the Lease Vehicle to Thailand, Brunei, and Indonesia;

(i) that the User shall also be prohibited from boarding the Lease Vehicle onto other modes of transportation via sea, river, and air for usage from the mainland including but not limited to Langkawi, Tioman, Redang, and Pangkor Island;

(j) that the User shall not repair the Lease Vehicle without obtaining written permission from WAHDAH;

(k) that the User shall bear the cost of the repair or rectification of any damage to the Lease Vehicle resulting from the negligence or intentional act or vandalizing act or improper use of the Lease Vehicle by any of the Drivers;

(l) that the User shall be liable for all missing, stolen, or broken parts and/or accessories of the Lease Vehicle;

(m) that the User shall be liable for the costs of replacement of any lost car key(s) and/or the costs for the creation of any additional car key(s) for the Lease Vehicle;

(n) that the User shall immediately notify WAHDAH in the event of theft or any defect or damage to the Lease Vehicle has been detected during the Lease Term;

(o) that the User shall return the Lease Vehicle at the specified location at the end of the Lease Term and ensure the condition of the Lease Vehicle is as at the commencement of the Lease Term;

(p) that the User shall look after the Lease Vehicle and ensure that it is properly locked and secured and parked in a safe place when not in use during the Lease Term;

(q) the User shall exercise responsibility in attending to and safeguarding of all personal belongings;

(r) the User shall ensure the type of fuel is appropriate for the Lease Vehicle and refill the fuel tank upon return failing which WAHDAH reserves the absolute right to deduct the paid Deposit or any part thereof for such refill;

(s) the User shall be solely liable for all parking fees, traffic fines, penalties or summonses incurred in respect of the Lease Vehicle during the Lease Term, WAHDAH will charge the maximum amount;

(t) that the User shall not leave any personal belongings in the Lease Vehicle at the time of returning the Lease Vehicle to us and WAHDAH shall not be liable and/or responsible for such personal belongings in the event of losses upon returning the Lease Vehicle to WAHDAH;

8.2 Fuel

(a) the User must use the appropriate type of fuel for the Lease Vehicle at all times.

(b) the Lease Vehicle must be returned with the amount of fuel equal to that at the time of commencement of the Lease Term.

(c) if the Lease Vehicle is returned with less fuel, the difference shall be deducted from the deposit and potentially charged at a rate, which may include a service component unless prior arrangements have been made.

(d) should there be a discrepancy in the fuel level as recorded by the User, our Inspection Report shall be deemed to reflect the correct one.

8.3 WAHDAH hereby undertakes and covenants with the User as follows:

(a) to maintain the Lease Vehicle in accordance with the manufacturer’s recommended standards;

(b) to examine and ensure that the Lease Vehicle is in a roadworthy condition and suitable to drive during the Lease Term;

(c) to complete the e-inspection form(s) upon pick up and return of the Lease Vehicle;

(d) that the Lease Vehicle has valid insurance coverage during the Lease Term;

(e) and in the event that the Lease Vehicle encounters an accident or breakdown, WAHDAH commits to providing a replacement for the Lease Vehicle of a similar class and specification. If the replacement Lease Vehicle is of a downgrade due to WAHDAH being unable to provide a vehicle of the same class or specification as the initial Lease Vehicle, WAHDAH shall therefore compensate the User. This reimbursement will be credited in the form of “WaPoints”, added to the User's WaCash account. Note that WAHDAH will only proceed to replace the Lease Vehicle if only mutually agreed upon by the User.

 

9. LIABILITY REDUCTION OPTION (LRO)

9.1 Liability Reduction here refers to the potential decrease in the sum you are obligated to reimburse (as in accordance with standard business practices for any car leasing transaction) in the event of an accident or theft. This reduction is made possible only via the subscription of our Liability Reduction Option (“LRO”), provided they align with the terms and conditions outlined in this Lease Agreement.

9.2 In the event of an accident or theft, provided that the User has lodged a police report within twenty-four (24) hours from the time of the accident or theft, following which the LRO comes into effect, WAHDAH shall then be entitled to bill the User a convenience fee which is as per the table below (“Excess Fee”).

9.3 Upon the User’s acceptance and subject to the terms and conditions stipulated herein, the User’s liability is REDUCED and LIMITED to the Excess Fee as per the following:

(a) Our Liability Reduction Option (LRO) shall extend to cover:-

(i) Any insurance-related costs if applicable;

(ii) Downtime (Assessed Repair Time) of Lease Vehicle being held in the Workshop; 

(iii) Loss of Use (to recoup forfeited revenue while the Lease Vehicle is in the Workshop).

 

Group

Excess Fee (MYR)

LRO per day (MYR)

LRO per week (MYR)

LRO per month (MYR)

A – B

500 – 2,000

10

63

250

C – D

2,000 – 3,500

15

89

350

E

4,000 – 5,500

20

126

450

F

7,000

40

252

1,000

 

9.4 We would like to bring to your attention that for international travelers who have opted for international travel insurance, which covers incidents such as an accident or theft of their leased vehicle, WAHDAH operates on a "reimburse-first, claim-later" policy. This means that international travelers are required to comply with our LRO and Excess Fee stipulations prior to seeking any claims or recompensation from their respective home country insurance providers for these incidents affecting the Lease Vehicle.

9.5 The insurance will not cover damage due to negligence, tire punctures, burst tires, fuel errors, lack of electricity because of forgotten turned-off electrical devices, or loss or damage to the vehicle accessories.

9.6 Should the User be offered a complimentary upgrade, the newly imposed LRO shall be adjusted to prorate with the upgraded Lease Vehicle’s class and specification.

9.7 If the User chooses not to subscribe to LRO as mentioned in this section, WAHDAH shall not be held liable for any claims of damages incurred or issued to the User during and after the Lease Term.

9.8 It is not possible for the User to subscribe to LRO once they have commenced their Lease Term. Any purchase of LRO must be made before the Lease Term commences, and WAHDAH reserves the right to deny LRO subscription requests after this timeframe.

 

10. INSURANCE

The User may also purchase Zurich Travel Insurance (Z-Travel Domestic/Inbound Policy), as provided by Zurich General Insurance Company Berhad.

AGE ELIGIBILITY

The insurance coverage shall extend to any insured persons as young as 30 days old and up to 80 years old. However, it should be noted that if the insured person is 70 years or older at the start of the insured journey, they will only be eligible for 50% of BENEFIT A - Accidental Death and Permanent Disablement.

COVERAGE DETAILS

It is hereby declared and agreed that the Table of Benefits, as outlined in the Group Personal Accident Insurance Policy Wording, is amended to be read as follows, unless otherwise stated: -

BENEFIT A – Accidental Death and Permanent Disablement.

 

Table of Benefits

Item

Events

Percentage (%) of Maximum Benefits

1. Accidental Death 100%
2. Permanent Total Disablement 100%
3. Permanent and Incurable Paralysis of all Limbs 100%
4. Permanent Total Loss of Sight in both Eyes 100%
5. Permanent Total Loss of Sight in one Eye 75%
6. Loss of or Permanent Total Loss of Use of two Limbs 100%
7. Loss of or Permanent Total Loss of Use of one Limb 75%
8. Loss of Speech and Hearing 100%
9. Permanent Total Loss of Hearing in both Ears 100%
10. Permanent Total Loss of Hearing in one Ear 50%

 

11. CONDITIONS OF LEASE VEHICLE USAGE

  • The Lease Vehicle must not be driven by any individuals who have provided WAHDAH with false identification, including but not limited to, a fictitious name, incorrect age, or inaccurate address.
  • The Lease Vehicle shall only be driven by person(s) explicitly named in the agreement or those authorized in writing by WAHDAH. All drivers must possess a valid, full driving license that has been held for at least one year.
  • Individuals holding a probationary license are strictly prohibited to drive a Lease Vehicle from WAHDAH.
  • The Lease Vehicle must not be used for commercial hire, illegal activities, off-road driving, racing, pacemaking, test drive, reliability and speed testing, towing other vehicles or trailers, or for teaching driving lessons. It is also strictly forbidden to drive the vehicle under the influence of alcohol, drugs, or other illegal substances as determined by the authorities.
  • The Lease Vehicle must not be used to transport a number of passengers and/or baggage that could potentially overload the vehicle or to transport goods in violation of customs regulations or in any illegal manner as determined by the authorities.
  • The Lease vehicle is not permitted to enter Thailand under any circumstances.
  • The Lease vehicle must not be exposed to strong odors that could cause discomfort to future users, such as durian, salted fish, perfume, or materials used in religious practices.

 

12. RESTRICTED ENTRY

At WAHDAH, we prioritize your safety and the integrity of the Lease Vehicle. As such, we regret to inform you that our vehicles are not permitted to be driven into Thailand, Brunei, Indonesia, and generally Singapore. Furthermore, our vehicles are not allowed to be transported via sea, river, or air for use from the mainland to destinations such as Langkawi, Tioman, Redang, Pangkor Island, and others. However, we understand the need for flexibility and convenience. Hence, we do offer the possibility of crossing the border to Singapore, subject to the procurement of our alternative and its conditions, in which WAHDAH offers an array of services to facilitate your journey across the Singaporean border. These offerings extend beyond the ordinary, with our shuttle service being a prime example of our commitment to ensuring a seamless travel experience. This is to ensure that your journey remains without any hassle, while also adhering to any travel regulations, as well as our safety and usage policies.

 

13. LEASE-IT-HERE, LEAVE-IT-THERE

Our Customers can now experience the convenience of our "Lease-It-Here, Leave-It-There" service. In this situation, a minimum lease period of two days applies, and a repositioning fee will be assessed based on the distance traveled for a one-way lease. Comprehensive details regarding charges and procedures will be provided upon your online inquiry. Please note, this service is exclusively available between our various WAHDAH locations and coverage areas.

 

14. RETRIEVAL OF CLAIMS, ISSUANCE OF LETTER OF DEMAND

In the unfortunate event of an accident involving the Lease Vehicle, the claim retrieval process will commence once the vehicle is taken to the workshop for repairs. This process begins with WAHDAH notifying you, the user and driver, of the situation. If you fail to respond to our initial notification, we will send a follow-up message via WhatsApp, and subsequently, an email. Please note that non-responsiveness to these notifications will result in a deduction from your deposit. This deduction will be made within 15 days following the return of the Lease Vehicle to WAHDAH. Should the deposit deduction be insufficient to cover the repair costs as invoiced by the workshop, WAHDAH will issue a notice to your contact details to retrieve the necessary amount. We will make up to three (3) attempts to issue this notice. In circumstances of continued non-responsiveness, WAHDAH will then issue a formal Letter of Demand, seeking reimbursement from you. Persistent failure to respond or comply will ultimately lead to WAHDAH pursuing legal action against You, as the User and the Driver. Please be aware that this process is designed to ensure the smooth operation of our services and the fair treatment of all our customers. We appreciate your understanding and cooperation.

 

15. TERMINATION OF AGREEMENT

This Lease Agreement will be subject to termination under the following circumstances:

  • In the event of the User’s (Lessee) failure to make timely Lease Charges payment or settle any outstanding amounts due hereunder this agreement;
  • If the User (Lessee) fails to adhere to or fulfill any terms, conditions, or covenants stipulated in this agreement herein;
  • If the User (Lessee), being an individual, faces any form of distress or execution levied on their possessions, or if the Lessee, being a company, enters into any form of arrangement with its creditors, initiates liquidation (whether forced or voluntary), appoints a receiver, faces a winding-up order or proceedings, or has any judgment against them that remains unsatisfied for a period exceeding thirty (30) days.


16. GOVERNING LAW

This Lease Agreement is subject to the legal framework of Malaysia. In the event of any disagreement, the matter may be brought before the judicial system of Malaysia. Should any clause within this agreement be deemed invalid or unenforceable, it will not impact the validity or enforceability of the remaining provisions and stipulations.

 

 

*Last Updated on 6th February 2024

 

The benefits of Wahdah Voucher

  • Flexibility - The customer can redeem and travel anytime!
  • Earn Rewards - Earn up to 2.5x extra WaPoints each time you redeem via WaCash payment.

 

How to use the Wahdah Voucher:

  • Purchase the voucher at www.wahdah.my/voucher.
  • Select a voucher and make a payment.
  • The voucher will be credited in the customer WaCash account and can be viewed under WaCash history.
  • Make a booking and choose WaCash as your payment option on the payment page.
  • The voucher valid for booking with a duration not more than 10 days each.

 

Voucher Terms and Conditions

  • Redeem and travel period is starting from mentioned date but unlimited validity and booking.
  • The customer need to log into their booking page to use their voucher.
  • The Wahdah Voucher cannot be used for Live Car or last minute booking (24 hours prior to pick up time).
  • The Wahdah Voucher is only valid for bookings with duration less than 10 days. Not applicable for monthly rental and leasing.
  • The customer is allowed to book up to two (2) bookings on the same day. No multiple bookings for travel on the peak seasons.
  • The customer can have up to 3 reschedules, or no show, after which the Wahdah Voucher is forfeited and Wahdah will refund customer deposits only.
  • Wahdah Voucher is not available to purchase by travel agencies, or any parties other than individual WaClub's member. In the event any travel agency or party other than individual WaClub's members purchase the voucher and subsequently made a booking using the voucher, Wahdah shall have the right to cancel/forfeit the voucher and the bookings, without any liability on the part of Wahdah to such agency, third party or any customers.
  • The Wahdah Voucher cannot be sold, bartered, assigned or transferred to another person. Any attempt to transfer the Wahdah Voucher or book using the Wahdah Voucher for someone other than the owner of the Wahdah Voucher will result in immediate forfeiture of the voucher. 
  • The Wahdah Voucher is only available to be purchased by WaClub Members at www.wahdah.my and www.wahdah.sg.
  • Redemption of WaPoints is not allowed for the purchase of the Wahdah Voucher.
  • The Wahdah Voucher is non-refundable or exchanged for cash or any other products in kind. 

 

If you have any inquiries, please do not hesitate to email to support@wahdah.my or call our hotline at +6016 277 4594.

The benefits of WaCash

  • Flexibility - Top-up, withdraw and remain your deposit for your next rental and earn cashback.
  • Hassle Free - Experience seamless booking and pay offline anytime and anywhere.
  • Rewards - Earn extra 0.5x WaPoints for WaClub Basic & 1x WaPoints for WaClub Premium with every WaCash spent.

 

WaCash Terms and Conditions

  • Unlimited validity.
  • Can be used at any time.
  • Withdrawal is reserved for account holders only and verification is needed before the withdrawal can be done.
  • Rebate will be auto forfeit once request for withdrawal.
  • Verification will be processed within 24 hours after submitting the complete application.
  • Withdrawal without booking, will be processed within 3 days after submitting the complete application.
  • Deposit and refund amount of earlier payment can be transferred into WaCash.
  • WaCash minimum top up MYR 10 at any time.
  • Can be top up via online banking, refund and deposit.
  • WaCash amount can only be withdrawn and can not be transferred or payable to others account.
  • Balance cash in the account will be transferred as a WaPoint should the account not active or the balance not being used within 6 months.
  • WAHDAH reserves the right to refuse or cancel any transaction which is suspicious or not safe and may cause harm to us for any reason.

 

If you have any inquiries, please do not hesitate to email to support@wahdah.my or call our hotline at +6016 277 4594.

The benefits of Promo Code:

  • Flexibility - The customer can redeem and travel anytime!
  • Earn Rewards - Earn up to 1.5x extra WaPoints each time you redeem via WaCash payment.

 


How to Redeem Your Promo Code:

  1. Visit our website at www.wahdah.my and proceed to make a booking.
  2. Enter the promo code on the payment page before selecting your payment method.
  3. Please note, that the promo code cannot be applied after payment is made or after choosing the 'pay later' option.

 


Promo Code Terms and Conditions :

This exclusive offer is subject to the following Terms and conditions:

  1. The Booking Period commences on the mentioned date.
  2. The Driving Period also begins on the mentioned date.
  3. The promo code must be entered on the payment page to receive the discount, which is applied to the rental amount only with a certain cap.
  4. The promo code is applicable only to bookings with a minimum driving duration of more than two days.
  5. Bookings made prior to this promotional period, including for the drive period from the mentioned date are not eligible for the discount.
  6. The discount does not apply to surcharges, recovery fees, and optional products and services, including damage waivers.
  7. This promotion is valid across all WAHDAH coverage locations in Malaysia only, unless mentioned others.
  8. Vehicle images on the website are for illustrative purposes only. The actual vehicle may vary.
  9. Vehicle specifications on the website are based on manufacturer standards without any load (people & luggage). These may change according to your requirements and needs.
  10. Pick-up and drop-off service is subject to geographic and other restrictions.
  11. Car Leasing is only effective upon payment. The placement of the booking is not recognized as a final confirmation.
  12. Lessors must meet WAHDAH's minimum age, driver, and credit requirements.
  13. WAHDAH reserves the right to reject any booking made without prior notice.

If you have any inquiries, please do not hesitate to email support@wahdah.my or call our hotline at +6016 277 4594.

Johor Bahru Sentral Pickup and Drop-Off Policy

Thank you for choosing WAHDAH Shuttle Service for your transportation needs. In order for us to guarantee you a seamless travel experience, we kindly request you to carefully review the following Pickup and Drop-Off Policy for Johor Bahru Sentral.


A. Booking Confirmation

Please ensure the confirmation of your booking with WAHDAH Shuttle Service, verifying that all details including the pickup, drop-off, designated locations, and/or timing are accurate and reflect your intended travel plans.

B. Pickup and Drop-Off Location

Our designated pickup and drop-off points at Johor Bahru Sentral are conveniently located near Komtar JBCC and City Square. To ensure a timely departure, kindly proceed to the specified area at least 15 minutes before the scheduled pickup time. Similarly, any drop-offs will occur here as well. 

C. Identification and Documentation

It is imperative to possess a valid photo ID and the booking confirmation, either printed or available electronically, to facilitate a swift and secure itinerary.

D. Contact Information

Provide a reachable phone number during the booking process. Our drivers may contact you for coordination purposes, ensuring a smooth journey from pickup to drop-off.

E. Delayed Pickup

In the event of any delay or unforeseen circumstances, our dedicated team will make every effort to notify you promptly, providing transparency and minimizing inconvenience. We appreciate your understanding in such situations.

F. No-Show Policy

If, for any reason, you are unable to locate the driver or miss the scheduled pickup, contact WAHDAH Customer Experience immediately for prompt assistance. Please be advised that missed pickups may be subject to additional charges.

G. Assistance

Should you require special assistance or have specific requests, kindly inform WAHDAH Customer Experience during the booking process or contact them in advance. We are committed to accommodating your needs to the best of our ability.

H. Updates and Changes

Stay informed about any updates or alterations to your booking by regularly checking your email or contacting WAHDAH Customer Experience for the latest information.

I. Drop-off Policy

For drop-offs, our drivers will ensure that you reach your destination safely and promptly. Specific drop-off points will be communicated by the driver during your journey. Any special requests or concerns regarding drop-offs can be addressed with WAHDAH Customer Experience at +6016 277 4594 or via email to support@wahdah.my.

 

By utilizing WAHDAH Shuttle Service, you agree to abide by the abovementioned terms and conditions. This Pickup and Drop-Off Policy is designed to enhance the efficiency and reliability of our Johor Bahru Hub operations. We are dedicated to providing you with an overall satisfying and comfortable travel experience. For any inquiries or further assistance, please do not hesitate to contact our Customer Experience team. Alternatively, you may visit our FAQs section regarding this Knowledge-Base at wahdah.my/help/topic/110/jb-sentral-pick-up-&-drop-off.

Thank you for entrusting us with your transportation needs. Safe travels!

For the purposes of this document we have given the following words or expressions particular meaning:


We or we/ Us or us / Ours or ours means WAHDAH


You or you / Yours or yours means any named driver


The Renter means the registered driver who drive the vehicle


Vehicle means the vehicle booked by online booking at www.wahdah.my and you will be renting from us or you will be driving with our authorization.


Abnormal use: means that your use of the Vehicle whilst you are in charge of it doesn’t comply with the Road Traffic laws that prevail and/or does not meet with the requirements of the Local Rental terms and conditions and/or does not meet with the standards of driving that would be expected of a reasonable and prudent driver


Accident Report (“declaration d’accident”) means a full and complete signed statement (including any other document(s)) which records all of the facts of an accident or incident as they occurred (for example, how the event occurred, the nature of the damage to the Vehicle, the location where the incident took place, the dates and circumstances and any potential witness details)


Baggages means the driver its passengers travel bags and suitcases and the personal effects and belongings they contain. Personal effects include valuables worth Five Hundred Ringgit (MYR500) or more as well as jewellery (natural pearls and cultured pearls, precious and semi-precious stones) and furs belonging to the drivers and its passengers Luggage includes laptop computers, electronic diaries, audiovisual equipment, cameras, video recorders and Hi-Fi equipment belonging to the driver or its passengers.


Bodily Injury (or bodily injury) means any physical injury suffered by a person that is caused as the direct result of an accident; it is not something that is intentionally self-inflicted and it does not result from sickness or disease


Book value means the value that a Vehicle is recorded to be worth to us on our books at the time of the incident.


Collision means the impact of the Vehicle with another fixed or moving body or object


Excess amount is a specified sum of money that, provided you have complied with the Local Rental terms and conditions and have not committed a breach of any applicable laws, is the maximum amount we will charge you for the cost of any damage caused to the Vehicle as a result of a collision during the rental period or its attempted theft; or the loss of a Vehicle if it is written off because it is irreparable or if it is stolen and we do not get it back. The Excess amount is a non-waivable sum that is governed by the conditions of the protection product you have purchased.


Local Rental terms and conditions means the document you acknowledge that you have read and approved when you sign your rental agreement and which sets out the rights and obligations that will apply to both you and us throughout the rental period


Loss of Use describes the circumstances where a Vehicle is unavailable for us to rent to another customer because, as a result of a collision during the rental period it was damaged and we need to take it off the road to have it repaired


Passenger means any person other than the driver that is being transported or is travelling in or on the Vehicle on a gratuitous basis. A Passenger would be viewed as a Third Party under the mandatory Third Party Liability insurance regimes


Protection (or protection) in this document applies to the means by which your financial liability for any damage to or loss of a Vehicle is limited to the Excess amount.


Third Party means any party to an incident - other than the driver of the Vehicle. For the avoidance of doubt, a Passenger is deemed to be a Third Party


Third Party Liability insurance means insurance that provides the driver of a Vehicle with protection against liability for another party’s claims for damage to his/her property or for bodily injury or death arising out of an incident arising whilst you are using the Vehicle. Third Party Cover is a mandatory legal requirement and it is therefore an integral part of our rental service. The cost of it is included in the rental charge.


Vehicle means the vehicle booked by online booking at www.wahdah.my and you will be renting from us or you will be driving with our authorization.


 

Minimum Duration: The minimum booking duration for which the prices will be charged is 5 hours.


Cancellation: 

  • Cancellations made within 3 days / 72 hours before the start of the rental will be charged 50% from the rental fee.
  • Cancellations made less than 24 hours before the start of the rental will be no refund.
  • No show or vehicle cannot be picked up or failure to collect the car at the specified date & time and it will be no refund

Reschedule before start: Modifications made more than 12hrs before booking start: MYR100


Shortening post start: No charges or refunds applicable


Late Return: Penalty for the late return would be charged at MYR25 - MYR90 per hour in addition to the hourly fee for use of the vehicle


Free Kilometres: The free kilometres for Peninsular Malaysia. Fee will be applied for travelling at Sabah and Sarawak, list of fee here.


 

 

List of penalties that can be levied if members violate certain WAHDAH community rules. 


Returning the vehicle to the wrong location: Fee of MYR50 - MYR100 will be applied depending on KM from the actual location.


Traffic and Parking violations: Full payment with additional MYR20 processing fee


Overspeeding >= 110 km/hr: Expulsion from WAHDAH if overspeeding occurs in three bookings


Smoking: MYR200 - MYR300 + applicable damage costs related to interiors


Wrong Fuelling: The user will be liable for the full cost of damage to the vehicle + miscellaneous expenses arising out of the damages.


Key not returned or loss: MYR1000 + replacement cost